$ £


Frequently Asked Questions.

Our Answers to Your Doubts.

Questions & Answers

Done the purchase what happens?

If you have purchased the SIM Data, this will be sent to the address you sent out as shipment within 5 days of verification of the payment.

If you purchased VOIP, within 12/24 hours, after checking your payment, you will receive the details to download the APP to install on your Smartphone or Tablet. You will receive an SMS with the details of your access to the APP and the free fixed phone number that is provided to you, and start making and receiving calls.

You will receive an email with how to configure the VOIP and SIM Data.

If you have purchased the SIM Data & VOIP it all happens as shown in the previous rows.

Do I have monthly fixed costs?

There are no fixed monthly or subscription fees.

There are no fixed fixed rate charges that you have been assigned for free.

Do I have fixed costs on new additional numbers that I requested?

The first fixed number you have been assigned does not have fixed costs.

You have monthly fixed costs on the additional fixed number numbers you have requested. This fixed cost depends on the period and the country you are requesting.

What can I do with the SIM Data?

The BLIVALE data SIM is in 4G technology.

You can connect to unlimited internet (with the exception of the data consumed), so you can browse, receive and send emails, link to your favorite Social Network like Facebookm Twitter, Linkedin, Pinterest, Tumblr, Instagram. You can access Whatsapp, Telegram, Snapchat, Skype, and more.

You can download and upload images, files, update your Social Network profiles.

If your Smartphone / Tablet allows you to connect other devices to Tethering, then even your PC, and use them for work, entertainment, and more.

Are VOIP calls encrypted?

The calls you make and receive on the VOIP number are encrypted!

At this time no call log APP installed on your mobile device can be used to record calls because it does not affect anything and nussun files are created.

Do I receive a purchase or invoice document?

At each purchase, whether you are Consumer or Business, you receive the purchase receipt, payment receipt, and invoice.

If a friend, acquaintance, colleague, or relative calls me on the VOIP number how much does he pay?

The user who calls you on the VOIP number with a fixed or mobile line will pay the foreseen tariff of its charging or subscription tariff plan.

For example, You are in a foreign country and declare from your country and your VOIP number is from the same country from where you receive the call, the User calling you pays according to its tariff. If he has minutes included in his plan, minutes will be consumed / scaled; If it has unlimited minutes, no minute will be consumed.

How Many Fixed Phone Numbers Can I Get?

In addition to your fixed number that is provided free of charge to you for the first time, you can request, with payment, other fixed numbers belonging to both your country and other countries.

If I stay without credit for minutes?

Before you finish the Minute Credit you will receive an SMS message informing you of the remaining minutes.

You can recharge your VOIP minutes credit by connecting to this BLIVALE Web, log in with your credentials and purchase the amount of minutes you can serve for the next six months. Or you can link to the link you receive in the received SMS and sign up with APP credentials.

If I stay without data?

Before you finish the data in your SIM Data, you will receive an SMS message informing you of the amount of MB still present in the SIM.

You can recharge your SIM DATA data credit by linking to this BLIVALE Web, sign up with your credentials and purchase the amount of GB that can serve you for the next six months. Or you can link to the link you receive in the received SMS and sign up with APP credentials.

Does VOIP need to be recharged every month for it to remain active?

The VOIP remains active 6 months after the last charge has been made.

No charge is charged each month.

Minutes consumed remain in place for 6 months after recharging.

Do I need to charge my SIM card every month?

The SIM Data remains active 6 months after the last charge has been made.

No charge is charged each month.

The unused data remains in place for 6 months after the last recharge.

Can I make free calls?

With VOIP you can make free calls if the user you call (or call you) uses the same APP of BLIVALE.

My country is not in the 60 countries Free Roaming, can I buy the SIM Data?

Sim Data can be purchased anywhere in the country.

Free Roamin, currently, is provided in the 60 listed countries.

However, you can ask for a competitive quote to have a SIM Data that also works in your country over 60 countries in Free Roaming. In this case fill out the Form on this page.

However, we are increasing the number of countries in Free Roaming. You will be informed via our Newsletter.

How can I pay?

At this time, the only payment method that is offered to our Customers during Checkout is through PayPal, then by Credit Card or Debt.

It is not obligatory to subscribe to PayPal.

The data you provide to PayPal on your credit or debit card are not provided to BLIVALE. BLIVALE receives only one payment.

Is there a Costumare Care for requesting information?

Yes, there is a Customer Care answering phone and you can write directly to Customer Care from Tickets (you must be Customer). You will receive a response within 24/48 hours.

If I have any problems to whom I can address?

If you have any problems, contact Customer Care directly.

* High Speed GB:

* High Speed GB:

* High Speed GB:

Customer Testimonials

Canary Islands BLIVALE S.l.
Calle San Agustín, 43
Edificio Tigaray
38410 Los Realejos
Tenerife - Spain

CIF / NIF : B76741727
e-Mail: info@blivale.com
Social Capital € 800,000.00 F.P.

NOTE! This site uses cookies and similar technologies.

If you not change browser settings, you agree to it. Learn more

I understand


The website www.blivale.com uses cookies to improve the use of the online service and ensure the efficiency of navigation. This document provides detailed information on the use of cookies, how they are used by www.blivale.com and how to manage them.

What are cookies.

Cookies are small text strings that the sites visited by the user to send his terminal (usually the browser), where they are stored before being re-transmitted to the same sites at the next visit to the same user. During the navigation of a site, you can get on to their terminals even cookies that are sent to different sites or web server (so-called "third party"), on which they may reside some elements (such as, for example, images, maps, sounds, links to specific pages in other domains) on the same site that are visiting. Cookies, usually found in the users browser in very large number and sometimes with characteristics of large persistence time, are used for different purposes: execution of authentication information, monitoring sessions, storing information about specific configurations about users who access server, etc. 

Types of cookies

Based on the characteristics and use of cookies, we can distinguish several categories:

  • Cookies needed. These cookies are essential for the proper functioning of the website. These cookies do not identify the user. If you do not accept these cookies, the yield of the website, or sections of it, could be impacted.
  • Cookies performance. Cookies are used to collect and analyze traffic and use the site anonymously. These cookies, even without identifying the user, allow, for example, to detect if the same user returns to connect at different times. They also allow you to monitor the system and improve its performance and usability. The deactivation of these cookies can be executed without any loss of functionality. By way of example, but not limited to show some cookies performance with link:Cookie profiling. These are persistent cookies used to identify (anonymously or not) user preferences and improve your experience of navigation. The site does not use cookies www.blivale.com of this type.
  • Third-party cookies. Visiting a website you may receive cookies from the site is visited ("owners"), both from websites maintained by other organizations ("Third Party"), such as the "social plugin" for Facebook, Twitter, Google+ and LinkedIn. It is part of the page visited directly generated by these sites and integrated into site page host. The most common use of social plugin is aimed at sharing content on social networks. The presence of these plugins involves the transmission of cookies to and from all sites operated by third parties. The management of the information collected by "third parties" shall be governed by the same operators. More information is available on the web of the different information and ways to manage cookies.

Facebook information: https://www.facebook.com/help/cookies/
Facebook (configuration): access your account. Section privacy.

Twitter information: https://support.twitter.com/articles/20170514
Twitter (configuration): https://twitter.com/settings/security

Linkedin information: https://www.linkedin.com/legal/cookie-policy
Linkedin (configuration): https://www.linkedin.com/settings/

Google+ information: http://www.google.it/intl/it/policies/technologies/cookies/
Google+ (configuration): http://www.google.it/intl/it/policies/technologies/managing/
Google Analytics https://www.google.it/policies/privacy/partners/
YouTube: http://www.google.co.uk/intl/en/policies/privacy/

Pinterest informativa: https://about.pinterest.com/it/terms-service

Tumblr: https://www.tumblr.com/policy/en/privacy

Duration of the cookie.

Some cookies (session cookies) remain active only until you close the browser or the execution of the command logout. Other cookies "survive" the closure of the browser and are also available in future visits.
These cookies are known as persistent and their duration is set by the server at the time of their creation. In some cases there is fixed a deadline, in other cases the duration is unlimited.
The website www.blivale.com does not use persistent cookies.
However, browsing the pages of the website www.blivale.com, you can interact with sites operated by third parties that can create or modify persistent cookies and profiling.

Cookie management.

The user can decide whether to accept cookies using the settings on your browser. Sometimes, however, the total or partial disabling of cookies may compromise the technical use of certain features of the website. On the contrary, the usability of public content is also possible to completely disabling cookies.
Disabling cookies "third party" does not prejudge in any way the navigability.
The setting can be defined specifically for different websites and web applications. Furthermore the best browsers allow you to define different settings for cookies "owners" and those of "third parties".
Below are some links in the management of cookies for the main browsers:

Become an Insider

Join our NewsLetter for updates and news.

© 2018 - Canary Islands BLIVALE S.L. & BLI.IT. All Rights Reserved.




Right Click

No right click