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Terms and Conditions

Terms and Conditions


Terms and Conditions BLIVALE

In the messaging and telecommunications services


1.1 - The purpose of this contract is the provision of "messaging and telecommunications services" to the Customer by Canary Islands BLIVALE S.L. based on Tenerife (Spain), hereinafter referred to as 'BLIVALE', for' courier and telecommunications services, For 'sending and receiving faxes by e-mail, sending and sending SMS text messages, telephone voice' below 'services'.

1.2 - BLIVALE services will be sold online at www.blivale.com website, or sold through distribution channels, such as distributors, retailers, stores, agents and network marketing or multilevel marketing.

1.3 - Before using any service offered by BLIVALE the user / customer must register at www.blivale.com.

1.4 - BLIVALE for the sale and distribution of these services is the Official Partner distributor who have defined and implemented the mentioned services, with offices in several countries, as in London, England, Dubai, the United Arab Emirates and Hong Kong, And others, so BLIVALE uses all its devices, services, servers, hubs and technologies in its power.

1.5 - The terms and conditions of this will be updated regularly as additional food will be dedicated to customer services that private companies.

ART. 2 - The duration of the contract and withdrawal

2.1 - This contract extends from the date of purchase and activation of at least one service.

2.2 - For the services that require the payment of a fee, the duration of the contract coincides with the period of validity of tariffs. The contract can be automatically renewed for the period of validity of tariffs if the customer explicitly requests.

2.3 - For the provision of services, the duration of the contract coincides with the maturity of the credit.

2.4 - Free services do not have an expiration date and can be canceled by users or BLIVALE at any time and without payment of additional amounts.

2.5 - For payment services, BLIVALE may, in its sole discretion, withdraw the contract and / or all services in advance at any time, with at least seven days notice. The notice is not necessary in the case of a withdrawal for a just cause, which may include but is not limited to traffic is judged in the discretion of BLIVALE in case of fraud as abnormal or too high or suspected.

2.6 - For payment services, the customer can withdraw in advance the contract and / or all services at any time with a notice of seven days, BLIVALE payment of the fees for the use of the periods of service that have already expired.


3.1 - To use all BLIVALE services, except for Internet access services, which are governed by a different contract, the customer must have access to an Internet connection.

3.2 - To use the services require the sending of email account information, the customer must have at least one email account.

3.3 - To use the telephony service or services involving the sending of messages of any kind that were provided information about the sender, the client must carry out so-called validation procedures on www.blivale.com site and reserves the BLIVALE right to:

A) Request that these procedures are also carried out for other services will be provided as controls against fraud;

B) not activate or deactivate existing services, if the client does not perform the validation procedures.

3.4 - In order to use the Services, the Client must make an advance payment for the payment mechanism. The traffic consumed will be deducted from the credit.

3.5 - After receiving the payment and complying with the entry requirements mentioned in this section, the activation is usually presented in minutes with a maximum of 3 working days.

ART. 4 - access credentials

4.1 - BLIVALE or on its behalf, the client's cell phone, which has been specified, will be sent the necessary credentials to manage the access to BLIVALE services and update their personal information.

4.2 - The client is required to maintain and protect their login credentials with the utmost care and will be directly responsible only for the damage that the misuse of these may cause BLIVALE or third.

4.3 - In case of loss or theft of the password, the client must change the password with his area or accessing the help service activating a ticket in www.blivale.com site.


5.1 - BLIVALE assign each customer at least one personal telephone number to receive calls and other services.

5.2 - The customer number is attributed to the use of BLIVALE services. The signature of the contract for the sole purpose of being assigned a number, including the request for free portability to the network of another operator represents a breach of contract.

5.3 - BLIVALE associate the same personal telephone number with the customer for the duration of the contract, except:

- development of technical or regulatory incompatibilities with numbers;

- Failure to pay within the period specified by BLIVALE limited its service for which the number was obtained.

5.4 - Under current law, BLIVALE may reassign another a telephone number, for any reason, including termination of customer contract, and this number is no longer assigned to the customer.

5.5 - The customer acknowledges his right to request portability to another number assigned by the BLIVALE operator in accordance with the procedure established by the laws and regulations. The conclusion of portability requires the termination by BLIVALE of the services associated with the ported number. If the client signs a contract with another operator that requires the portability of the assigned number BLIVALE and authorize the execution of the contract before the term for the exercise of the right of withdrawal granted to the consumer any subsequent exercise of this right may lead to the signing of a contract New contract with BLIVALE, as it can not guarantee the automatic restoration of the previous contract situation.

ART. 6 - Telephone lines associated with the customer account

6.1 - The numbers assigned to BLIVALE for voice services can make or receive a maximum of two calls at the same time in one of two directions. Beyond the above limit, users who call the line will hear a busy signal and are no longer able to make calls.

6.2 - In case of congestion of the telephone lines connected to BLIVALE systems, the users who call lines will hear a busy signal, although BLIVALE will do everything possible to avoid it.


7.1 - Requests for assistance for any service available by phone, email or via a Ticket on the Helpdesk at www.blivale.com site. The service can be managed at the moment in three languages: English, Spanish and Italian.

7.2 - BLIVALE does not provide support for any software used by the client that does not come from the same BLIVALE.


8.1 - By activating the services that the customer can exercise the right of withdrawal granted by the provisions on distance contracts within 14 days of the acceptance of this agreement. However, the refund can not be requested by the customer, as these services have been purchased and delivered and enabled.

8.2 - BLIVALE agrees that the service will be activated or activated during the waiting time. In this case, if you exercise your right to resolve, BLIVALE reserves the right to call the customer an amount proportional to what has been provided so far.


9.1 - The prices of the products and services indicated in the lists published on the website www.blivale.com.

9.2 - For the services that require the payment of an activation fee and / or the payment of the annual fee in advance, activation occurs after receipt of the fees and costs associated with these BLIVALE activation services. For services that require payment of a fee that is not fully paid in advance, activation will take place upon receipt of the BLIVALE payment to the client a rate request and any activation fee.

9.3 - Services that require a fee may be renewed for the next payment period before the expiration date of the service.

9.4 - Payment can be made on the terms and conditions on the website:

A) online with a credit card

B) another authorized by the BLIVALE payment systems will be announced on the website www.blivale.com.

9.5 - The invoice will be issued once the payment has taken place.

ARTICLE 10 - Obligations for proper use of customers

10.1 - Services provided by BLIVALE can not in any case be used by customers for illicit purposes and / or cause discomfort to others. In these cases, BLIVALE may, at its discretion, cancel the services immediately, without saying anything, and gives the clients. BLIVALE has the right to sue for compensation for any damages suffered.

10.2 - The use of BLIVALE services and systems to carry out arbitration activities or telephone traffic, in general, the development of telecommunications traffic in order to obtain for themselves or for third parties advantages, bonds, loans and easy implementation and / Or reception, including unanswered communication of all kinds. By way of example, but not limited to, you can not use any BLIVALE system to gain an advantage for themselves or for others, through phone calls, text messages sent to mobile or fixed numbers, with the so-called "-complemento "Auto or" "offers or" reward "premium personal numbers" or "" or "cost-sharing numbers," which pay in cash or credits or benefits to the owner or user of the series. In these cases, BLIVALE may, at its discretion, immediately terminate the client's services, without having anything for the client. BLIVALE has the right to sue for compensation for any damages suffered.

10.3 - Resale to third parties in any way, the services provided by BLIVALE is prohibited.

10.4 - The service provided by BLIVALE is for the customer, who will then be solely responsible for the use of the service.

10.5 - If traffic is considered abnormal by BLIVALE, or even leads to suspicion of possible fraud, illegal activities, or breach of contract, or even technical problems that could jeopardize the BLIVALE infrastructure or other operators, BLIVALE may Suspend, even selectively, the services provided and / or access the website without any charge for it. BLIVALE will resume services after further testing does not confirm suspicions. BLIVALE has the right to sue for compensation for any damages suffered.

10.6 - Abuse is determined by a user revocation If BLIVALE observed the use of the service that is not in compliance with the laws governing the call center business, it may suspend the service, also on the basis of a mere suspicion, number Of customer and the closing of the contract, without having anything for the client.

10.7 - Respect the Fair Use Policy. This policy can be found at this link: FUP (Fair Use Policy).


11.1 - BLIVALE will not be responsible, except in cases of fraud or gross negligence, for damages resulting from bad service, failure to send or receive messages from any block of services of type, malfunction, poor quality or by phone, inefficiencies, Delays or errors in sending or receiving messages.

11.2 - BLIVALE will not be responsible in any way, since it has no control over the equipment involved, due to poor service due to the switching of errors in the public telephone network, resulting in the delivery of the call or with a number Of destination phone that is not correct.

11.3 - BLIVALE shall not be liable for damages that may be caused to the Client or any third party for loss or delay in the delivery of e-mails after the transmission to an SMTP server for the clients of the e-mail domain.

11.4 - BLIVALE shall not be liable in any way for the damage caused to the client or third loss or delay in the delivery of emails resulting from the inability to achieve through the public for any reason at least one SMTP server for The email client domain.

11.5 - BLIVALE will never be responsible for any problems related to the malfunction of the VOIP services that are attributable to the improper / appropriate / incompatible SIP client, or client, configuration or any part of the network that is not under the BLIVALE control.

11.6 - BLIVALE is not responsible in any way for the content of messages sent, transmitted or received through its services, as well as telephone calls made by customers. The customer BLIVALE explicitly indemnifies for possible claims for damages and damages by third parties in relation to the content of the messages or telephone calls.

11.7 - BLIVALE shall not be liable in any way for any damages caused to the Client or third party in accordance with the laws, the numbers that have been previously assigned to the others.

11.8 - BLIVALE will not be responsible in any way for the misuse of numbers for BLIVALE of any claim or penalties by regulatory authorities or third parties, which will be fully supported by the client.

ART. 12 - Confidentiality of messages in transit and data protection

12.1 - BLIVALE does not compromise access and / or intercept the content of messages and / or telephone calls in transit through its systems, not to communicate said content to third parties, except when required by law, at the request of the police authorities . Similarly, it fits the rules for handling data traffic.

12.2 - All personal data are collected and managed to complete all necessary measures to provide messaging and telecommunications services offered by BLIVALE, as well as for statistical purposes and to send commercial email client email functions Products and services that are similar to those acquired by the customer. The name of the client company may be used by BLIVALE as a reference in trade negotiations. With your consent, which can be freely expressed by checking the box at the time of registration, BLIVALE can send your business correspondence or third parties via SMS, fax or email. Consent to such correspondence may be revoked at any time by contacting BLIVALE customer service or activation of a ticket in the helpdesk at www.blivale.com site.

The customer can modify and update their personal information by accessing, using the user ID and password, to the control panel through the web page www.blivale.com.

ART. 13 - Contractual changes

13.1 - BLIVALE may make changes to this agreement by notifying the customer at least 30 days before the changes take effect. If you do not accept that you have the right to cancel the contract, and nothing is owed by the BLIVALE customer.

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