Terms and Conditions of Service
Last updated: March 26, 2026
1. Object of the Contract
This contract governs the provision of global mobile connectivity services via physical SIMs and eSIMs, as well as ancillary services (VoIP, toll-free numbers, IoT connectivity) offered through the website and related applications.
2. Requirements and Account
The user declares to be of legal age and legally capable. It is the user's responsibility to maintain the confidentiality of their access credentials. Any activity carried out through the account is under the direct responsibility of the account holder.
3. Activation and Compatibility
eSIM activation typically occurs within a few minutes of payment. It is the sole responsibility of the user to verify that their device is compatible with eSIM technology and is not locked by other carriers (SIM Lock) before purchase.
4. Prices and Payments
Applicable prices are those indicated at the time of order. Payment is upfront and can be made through the secure payment circuits indicated during checkout.
5. Right of Withdrawal and Refunds
As these are digital contents provided on a non-tangible medium, the right of withdrawal cannot be exercised once the provision has begun (sending of the QR Code or configuration data). Refunds are only provided in case of a proven technical system failure that cannot be resolved by support.
Frequently Asked Questions (FAQ)
What should I do if my eSIM does not connect?
Ensure that "Data Roaming" is active in your phone settings and that the APN is correctly configured as indicated in the instructions received via email.
Can I request a refund if my phone does not support eSIM?
No. Verifying device compatibility is the user's responsibility before purchase. Once the eSIM profile is generated, the service is considered rendered.
How long does my data plan last?
The duration depends on the package purchased (e.g., 7 days, 30 days, or pay-as-you-go). Validity begins from the moment of the first connection to the supported mobile network.
Can I use the eSIM on multiple devices?
No, for security reasons, most eSIM profiles can only be installed on one device at a time. If you delete the profile from your phone, you cannot reuse the same QR Code.
How can I check my remaining data?
You can monitor data usage directly in your smartphone settings or by logging into your personal area on our website.
